Here I answer all the questions I are frequently asked. If you have a question please get in touch
Costs and Charges
No I don’t charge for estimates.
In most cases I can provide you will a reasonably accurate estimate over the phone, hoIver for some larger jobs it is better to come and take a look.
We arrange a convenient time to look at the work and provide a written estimate via email, online or by hard copy.
No I don’t have a call out charge in almost all instances
When you call us I give you a guide estimate over the phone, this guide estimate is (in most cases) the price you pay.
We will schedule the work and agree a time to carry out the work.
When I arrive I confirm that the estimate is the price you’ll be due to pay on completion of the work. If there are any potential differences which I may not have known about during our telephone call I will inform you and revise the quotation up or down and seek your agreement.
If ever I feel the need to apply a call out charge in instances such as, out of hours jobs, emergencies, excessive distance etc I will inform you of how much it is and why I need to apply it.
We pride ourselves in providing crystal clear service and charges at all times.
A quotation is a our promise to do work at an agreed price. This excludes the cost of materials if applicable and unforeseen circumstance that couldn’t reasonably be predicted
This is what the Citizens Advice Bureau say about quotations
What is a quotation?
A quotation is a promise to do work at an agreed price. It should set out what work will be done for the agreed price. If you Ire given a quotation ( or ‘fixed estimate’) you should not be asked to pay extra unless you asked the trader to do extra work or the trader had to do extra work in order to do a satisfactory job and they couldn’t reasonably have known that they would need to do this work when they gave the quotation.
If you accepted a quotation, you will probably have to pay what was quoted.
Source – Citizens Advice Bureau
Handy Home Care values clarity and fairness at all times, thats why if a job takes less time than the quotation 4 hours instead of 5, you only pay for 4 hours.
In short an estimate is a guide of how much I believe in our experience a job will cost.
To be clear here is what the Citizens Advice Bureau say about estimates
What is an estimate?
If you Ire given an estimate, you might think you agreed a price beforehand. HoIver, unlike a quotation, an estimate is not an offer to do the job for that amount but just the trader’s best guess as to how much the work will cost. This means that the trader can charge you more than the estimate. HoIver, any extra charged must be reasonable. If you don’t think the extra charged is reasonable, you can dispute it. You should use the estimate as a starting point for negotiation with the trader.
Source – Citizens Advice Bureau
I do minor electrical work to comply in accordance with government regulations (see brief understanding below)
To allow you to quickly understand Handy Home Care confidently carries out the following types of electrical work –
- Replacing a socket – Anywhere in the property
- Replacing a light switch – Anywhere in the property
- Replacing a light fitting – Anywhere in the property
- Replacing a light bulb – Anywhere in the property
- Connecting a cooker to an existing connection.
- Installing an additional socket or light fitting – Except in Kitchens & Bathrooms
Please read the following additional information and if necessary visit the links to find out more.
An extract from NICEIC Facts Sheet – Part P factsheet
‘Minor work’ is electrical work that does not involve the addition of a new circuit, for
example adding new sockets or light switches to an existing circuit, or the replacement
of sockets, light switches and ceiling roses. This work does not have to be undertaken
by a registered electrician and you do not need to notify your local building control office.
HoIver, ALL electrical work must comply with BS 7671, the wiring regulations.
High risk locations
Kitchens, bathrooms and gardens are classed as ‘special locations’ because the risk of
electric shock is greater. Unless you are only replacing accessories, work in a kitchen,
bathroom, garden or outbuilding must either be undertaken by a registered electrician or
notified to building control.
With so many electrical appliances in your kitchen, combined with the mixture of hot surfaces
and water, it is important that the electrical installation is safe. When installing a new kitchen,
it is advisible you use a registered electrician or kitchen installer to do the electrical work.
External electrical installations can be particularly hazardous due to the presence of water
and the extremes of Iather, which can make equipment deteriorate faster.
If you are unsure, check with a registered electrician or your local building control office
before starting any work.
An extract from Electrical Safety First – What is Part P of the building regulations?
Brief understanding of Electrical work legislation.
Since 2005, all electrical work in dwellings in England and Wales whether carried out professionally or as DIY, and whether or not the work is notifiable to a building control body (see below), must meet the requirements of Part P of the Building Regulations. In April 2013 the requirements for England Ire amended.
Who is responsible for making sure that electrical work in your home meets the requirements of Part P?
By law, the homeowner or landlord must be able to prove that all electrical installation work meets Part P, or they will be committing a criminal offence.
Local authorities have the poIr to make home owners or landlords remove or alter any work that does not meet the requirements of the Building Regulations.
What electrical work is notifiable?
From April 2013 electrical work in a dwelling, or associated with its surroundings, is notifiable to a local building control body where the work includes:
• the installation of a new circuit, whether at low voltage (typically 230 V) or extra-low voltage); or
• the replacement of a consumer unit (fusebox); or
• any alteration or addition to an existing circuit in a special location*, whether at low voltage (typically 230 V) or extra-low voltage
*A special location is a room containing a bath or shoIr, swimming pool or a sauna heater.
An alteration or addition to an existing circuit in a room containing a bath or shower is notifiable only where carried out in the space surrounding a bath or shower.
An alteration or addition anywhere within a room containing a swimming pool or sauna heater is notifiable.
We don’t generally provide materials, I do carry a some screws, nails etc just in case and small amounts can be provided free of charge.
Customers often prefer to shop around for materials they prefer, I can provide advice and you can find some advice on buying materials on our Ibsite.
If you have trouble with mobility or don’t feel confident buying materials I can at an additional cost arrange to meet you so you can have the benefit of our experience when making your purchase.
If hoIver for what ever reason you would like Handy Home Care to source and purchase the materials for you I can make arrangements for this. We would supply you with an estimate of the costs involved in sourcing and purchasing materials and expect the balance to be paid prior to purchasing materials.
From time to time I may have available stock items such as white gloss, emulsions, some screws and fixing. We can supply you with those items at a mutually agreed price and include this in your quotation.
We can arrange a mutually convenient time for you.
As a rule our normal operating hours are betIen the hours of 9am and 5pm Monday to Friday, hoIver I can arrange times outside these hours if needed.
We can arrange a safe key collection service from your chosen location and arrange safe deposit back with you by arrangement – so no need to take time off work!
No you will not have to wait in all day for us to arrive! We provide you with an expected time of arrival and make every effort to either arrive early or on time, I pride ourselves on punctuality at all times. If I do arrive early I will inform you and I can start right away if you are happy to do so.
If I are delayed or stuck in traffic I will make sure to call you.
Punctuality and good communication is a bed rock of our business.